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Opening for Fresher (Customer Service Executive) with Leading Broking Firm

0.00 to 4.00 Years   Navi Mumbai   14 Feb, 2020
Intact Search
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryBroking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear CandidateWe are looking for Fresher (Customer Service Executive) with Leading Broking Firm at MumbaiKindly go through the below attached Job DescriptionProfile :-Customer Service ExecutiveSalary :- As per NormsLocation :- Mumbai (Kanjurmarg)Experience :- FresherPreferred :- NISM Certification-

  1. Answer customer queries professionally through all the servicing channels and provideinformation / resolutions within the specified turnaround time.
  2. Record and categorize all customer interactions.
  3. Interact with internal department for query resolution, maintain regular follow-ups.
  4. Provide regular updates to the Customer for attempted open cases.
  5. Adhere to the servicing escalation martix so that specified TATs are achieved.
  6. Keeping up to date with latest events in processes/ product.
  7. Read and understood customer communications properly and respond to each pointraised.
  8. Checking all facts before sending out replies so that accurate information as per thecompanys policy and processes are disseminated to the customer.
Thanks and Regards,Dolly SatraIntact Search9930372633 / 8850123908dolly.intactsearch@gmail.com

Keyskills :
customerrelationship customerservice voiceprocess queryoptimization queryresolution domesticbpo domesticcalling allingprocess

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