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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 7 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Site Engineering / Project Management |
| EmploymentType | Full-time |
Position: Senior Manager Project Delivery/ Team LeaderExperience: Minimum 2-3 years sales experience in concept sales preferably in the education segment or BPO / KPO or likewise setupCTC: 8 LPALocation: Powai (saki vihar road)Education: Graduates in any discipline, preferably CommerceJob Responsibilities:To overlook the day to day operations of the team & manage project (outbound / inbound) performance in alignment to targets setCoaching, inspiring and motivating the Tele-marketing team.Ensuring the team meets the targets.Lead Generation training, development, and performance management. Develop and maintain new and existing customers through relationship building and effective communicationDisciplined use of CRM system.Handling and Managing customer complaints and enquiries.Monitoring random calls for quality assurance. Regular reporting of MIS to Customer.Necessary skills:Good Communication Skills both verbal & writtenCustomer Oriented ability to assess customer needs & prioritize accordinglyCoaching / Feedback Imparting SkillsPeople Management SkillsFamiliarity of MS Office Word, ExcelAbility to handle escalated cases and close cases in time.Ability to analyse system generated reportsProcess Knowledge:1. Work Flow Patterns2. Escalations & Follow Ups3. Customer Complaints / Requests4. Reporting5. Data AnalysisIf those are interested kindly share me profile on varsha.vgs2018@gmail.com call on 7498380727Regards,Varsha Kakad
Keyskills :
kpomarketingsalesmistrainingeducationbpofficegmailoutboundteambuildinganalysisroadteamhandlingteamcoachingteammanagement