Process ManagerGeneral Ledger

Job Description

Principal Accountability& ResponsibilitiesResponsible The Doer - The individual(s) who actually do the job. The degree of responsibility is defined by the accountable person. Responsibilities can be shared. Accountable The Buck Stops Here - The individual who is ultimately accountable - their neck is on the line if the job isnt done! They have the power of veto. Only one A can be assigned to an activity or decision. They can delegate the R (or choose to do them) Consulted In the Loop - The individual(s) who need to be consulted prior to a final decision or action being taken. This is TWO-WAY communication. Consulted may not have a direct part in the task but is impacted by its completion. Their input may be necessary. Informed Keep in the Picture - The individual(s) who need to be informed after a decision or action is taken. This is ONE-WAY communication. Input from the informed party is not necessary - but they will need to know. They may be required to take action as a result of the outcome.Accountabilities & ResponsibilitiesStrategicProviding Necessary Technical Leadership To A Small Team Of ResourcesCoordinating With Transition Team During Testing Phase Of ProcessesClient Handling, Support And CommunicationSending Job Receipt Mails To Client As RequiredReportsReport Progress At A Team Level - Keep PM And PL UpdatedResponsible For Ensuring QMS Documentation Is Up To DateResource ManagementEngaging In Periodic Resource Estimation/ PlanningHCM - Resource Requisitions - Providing Inputs To PM/ PLAnalysing and Forecasting Attrition(Team Level) - Inform PL/ PM As RequiredControlling Attrition At Team LevelControlling AbsenteeismResponsible For Resource UtilizationResponsible For Maintaining And Updating Team Skills MatrixResponsible For Raising RFS For Admin/Transport Requirements OfTeam And For Getting Approval From Respective PM/ ManagerPerformance ManagementConducting Daily/Weekly Production Feedback Sessions - Providing Feedback On Quality And SLA Issues And Team TargetsAnalyzing Team Performance And Identifying Training NeedsEnsuring Process/ Refresher Training Is Conducted As RequiredTED - Interface - Training Nominations - Providing Inputs To PMAppraisals - Midterm/ Annual - Provide Feedback And Inputs OnTeam Members To PL/ PMEmployee Life CycleSDP Appraisals - Providing Feedback To PMCoordinating Joining Formalities - ID/ Login Creation, etc. For NewTeam Members - Keep PL UpdateTracking Attendance/ Absenteeism Of Team - Inform PLPay Roll Interface - Collecting And Distributing Salary Slips/Cheques Of TeamEnsuring Grievances Are Handled Effectively And Escalating As RequiredResponsible For Leave PlanningCoordinating Resignation Formalities Of Team MembersProductionEnsuring Production (DE/ Prod Setup/ Bridging/ Analysis/ Calls/ Verification/ QC Etc.) Through Optimal Work Allocation And Monitoring)Responsible For Downloading Work (If Required) And For Dispatching Completed Jobs To Clients And Any File Conversions Specified For The Process - Keep PL UpdatedResolving Daily Queries And Problems Of Team MembersCreating, Allocating And Tracking Work/ Jobs Using Appropriate S/W Such As JBC, JTS Or As Specified For Process - Inform PM/ PLAs RequiredResponsible For Shift Monitoring And ControlResponsible For Daily Reporting - MOM Etc.Collecting Team MetricsAnalysis Of Errors/ Issues And Creation Of Root Cause Analysis DocumentsResponsible For Timely Escalation Of Issues/ Problems ThatRequire Attention Of PL/ PM Or ClientsResponsible For Issue Tracking And ResolutionEnsuring Issue ResolutionProviding Feedback On Quality IssuesEnsuring Continuous Improvement Of Team MetricsRaising RFS And Coordinating As And When Required With TNT/STG Systems To Ensure Process ContinuityCompliancesResponsible For Ensuring QMS Compliance Of TeamEnsuring SLAs Are MetResponsible For Ensuring ISMS Compliance Of TeamAdhering To Company Policies, Rules And RegulationsFollowing Quality Processes Thoroughly - Checklists, Standards Etc.On ProcessAdhering to Work Timings, Leave SchedulesExperience:10+ years of experience in Project Management in the non-voice BPO industry and preferably in Finance & Accounting process which includes AP, AR, GL along with Transition experience.Should have handled teams of sizes ranging from 50+, with SME reporting into him/her.Technical Competencies: (Job related):Knowledge of Advance Accounting and FundamentalsKnowledge of all applications used in the processShould create a baseline documents for referencing future projectsShould have worked extensively on MS OfficeAutomation initiativesCertificationSix Sigma Certificate would be an added advantage.

Keyskills :
reportingr2rfixedassetaccountingaccountsreceivablegeneralledgeraccountinggeneralledgerhandlingaccountspayableintercompanyrecordtoreportclient