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Project Management Officer Team Leader/Manager Operations in TPO BPO

4.00 to 7.00 Years   Navi Mumbai   11 Nov, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    A Top BPO Company in Navi Mumbai are hiring. Require someone who has Audits, on boarding, handle team, reused new idea experience . Just Click on the link and Apply the BPO of your Choice. It is Super Transparent. Try itTo apply for BPOs/MNC Companies click on this link and fill in your application. This is important to get selectedhttps://www.myglit.com/lateral/cref/hidden_mobilePMO TL- Navi Mumbai (BPO/KPO International Mandatory)Shift Time : General shiftSalary : Up to 6Lpa2 - 7 years of experiencePMO AM- Navi Mumbai (BPO/KPO International Mandatory)Shift Time : General shiftSalary : Upto 8Lpa2 - 7 years of experienceKindly source from MumbaiRelocation is not allowedHexaware Technologies is a company providing information technology consulting, softwaredevelopment, and business process management services. It offers application transformationmanagement as well as business intelligence and analytics solutions. The company also deliverssoftware product engineering and application management services.Website:https://hexaware.comQualification Required:Grad (Mandatory)Team Leader: 3+ years of experiences on paper as PMO TransitionAssistant Manager: 4+ years of experience on paper as PMO Assistant ManagerTechnical Competencies: (Job related)Excellent keyboard skills, Proficient with MS Excel, MS Word & MS PPTSoft Skills: (Job related) Excellent communication & presentation skills Team player , dynamic & result oriented Tactfulness, perseverance & patience Have logical reasoning & analytical skills Mature enough to take decisions independentlyMandatory: MS Office Ability to manage client relationships Strong understanding of BPM operations, quality and service level.PMO Objectives: Ensuring Monitoring and Control of Project Execution Performance Communication of the project progress to all stakeholders has to be done at regular / predefined intervals Conduct timely internal audits for the projects in transition Single POC for GRC team in executing External Audits for transition team and ensuringcompliance Single POC for GRC team in executing Internal Org level Audits for transition team and ensuringcompliance Create and maintain monthly management reports with high level of accuracy anddetail Curate ideas and implement automation in transition team - Streamline and AutomateProcesses and Workflows Adhoc work Create training plans for new joiners, onboarding/off boarding plan for the team Maintain all documents up to date for entire team (post onboarding/attrition) - PMO will beresponsible for updating of repository for the templates, best practices, lessons learned fromthe previous project so that can be reused for the new projects.

Keyskills :
kpobpocustomer serviceproject managersinternational bpoteamleaderaudits

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