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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 50,000 - 3.5 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
Opening for Quality Analyst in BPO.Location:Thane / Mumbai City.Qualification: Undergraduate / Graduate with minimum 1 year of experience as QA in BPO. (Voice Process)Salary: 22k - 27k in hand.Process: Banking / Online transport. (Inbound / Outbound)Shift: Day / RotationalExcellent English Communication.Job Description for Quality Analyst role:Monitor calls to ensure Client and Intelenet standards are maintained.Would need to ensure deadlines are met with 100% accuracy.Need to be part of calibration process.Would be required to constantly give feedback to the floor in terms of areas of opportunities.Daily reporting of the tasks completed and areas of opportunities.Assisting in the development of a feedback mechanism, in order to improve service qualityAbility to work well in and promote a team environment, excellent understanding Customer Service & Quality focus.Basic Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point)Proficient in using email (Email Etiquette)Interested Candidate send your updated Cv to manisha.netstar@gmail.com or contact on 8425876644.Thanks and Regards,Manisha Poojary
Keyskills :
bpoassurancequalityallbargingcallmonitoringqualityanalystbpoqa