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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BDQuality (QA-QC) |
| EmploymentType | Full-time |
Participates in joint call (contact) monitoring with customer, customer services team and calling team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely mannerAnalyze customer satisfaction and dissatisfaction data; recommend solutions to address root causeMonitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/ customer satisfaction goalsProvide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with customer quality contacts to ensure quality goals and objectives are calibratedEnsure that appropriate training and development is in place to address customers quality initiativesDesired Skills And ExperienceOne or more years experience demonstrating knowledge of operations, goals and processes,
Keyskills :
operations auditing customization training quality root monitoring calibration ustomerquality supplierqualityengineeri qualityprocessdevelopment customersatisfaction testcases 8d costofquality customerrelations