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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 5 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Quality Team Leader Openings in Banking Home Loan sales-Navi MumbaiDirect Payroll of BankJD as belowJOB PROFILEParticipates in design of call monitoring formats and quality standards.Provide actionable data for agent improvementCoordinates and facilitates call calibration sessions for internal as well as externalMonitoring calls of QAS & providing them feedback on timely basisPrepares and analyzes quality reports for management staff review.Suggests training needs and developmentsHandling quality related escalations & taking action against the same on timely basisContribute for the initial hiring and selecting processCoach and guide team to think proactively and encourage them to improve on process and productivityCRITERIAAt least 1 year on paper team handling experience as Quality team leaderCandidate Can be graduate/UndergraduateExcellent oral, written and interpersonal communication skills.Exceptional listening and analytical skills.Intermediate level of knowledge / expertise with PC (Word & Excel).Strong knowledge of Quality related to customer care processes and techniques.Demonstrated ability to work well in a team environment.Absorb Home loan and financial services product knowledge and keep self updated about the competition.Candidates To mail CV on capripratima@gmail.com or Whats app 7738199949
Keyskills :
behavioraltraining quality sales trainingneeds callmonitoring callcalibration teamhandling productknowledge customerrelations financialservices ualitytl qtl qualityteamleader