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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 10 Lakh/Yr |
| Industry | Medical / Healthcare |
| Functional Area | Customer Service (International)Technical Support / Helpdesk |
| EmploymentType | Full-time |
Urgent opening for R1 Specialist for an American Healthcare Company, based at Mumbai.This role is a NIGHT SHIFTS to handle USA and Canada Client.We are looking for a candidates with excellent in communication, as role involves handling USA and Canada Customers.This is a 6 PM to 8 AM duty and company provide pick and drops.PFB JDThe R1 Specialist (R1) is part of the team responsible for Customer Incident handling within the cluster of responsibility. The R1 Specialist is part of the Service Remote Support team belonging to the Global Customer Care Organization.The primary goal of the R1 specialist is to remotely restore the customers operability as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and equipment availability are maintained.Normal service operation is defined as service operation within the Global Resolution Process (GRP) limits.Area of responsibility is the assigned Geographic Cluster.Roles and Responsibilities:Incident Handling:Communicate via web based applications, live chat and phone to remotely restore customers operability as quick as possible to a complete customer satisfactionConfirm resolution with customer and document a formal incident closureLog in our call center application and is ready to accept customers via warm hand offs or directlyConstantly monitor CRM/Vantive queue to accept incoming workThoroughly probe, guide customers through troubleshooting, diagnosing and delivering fixes over the phone or preferred customer communication channel in a courteous, respectful and expedited wayUse remote access tools (SRSA / RMS / VPN) as needed for diagnosis and resolutionEffectively communicate to Field Engineers or qualified resources diagnose information whenever remote diagnostic was achievedFeedback the result of all actions/calls into our systems as per the SOPIncident identification/description and loggingComplaint categorization as per current SOPAssign/Review incident severity as per current SOPProactive scheduling and deployment of patches and minor updates;Should you be keen then please share your updated resume.Thanking YouSandip Shah
Keyskills :
roduct specialists remote access technical specialists remote support specialist services technical support