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Requirement of Team Leader Credit Card Operations

5.00 to 10.00 Years   Navi Mumbai   14 Aug, 2019
Staffing Bench HR Solutions Hiring For Hexaware BPS
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 4.5 - 8 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office OperationsOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

1 JD: Team LeaderA Team Leader is responsible for the supervision of the Ops team managing Commercial Card. Team Leader is required to closely monitor the transactions / queues and take end to end responsibility to produce timely and accurate processing of transactions. Also need to ensure all SLAs / KPIs are met in the processExperience

  • 5 to 10 Yrs. of experience in Banking / Financial Services Back Office/voice operations, preferably in cards operations with an International Bank covering Customer Onboarding / Card Application Processing / Information Security Administration / Central Travel Account / Service Desk / Payments / Visa, MasterCard Interchange Settlement / Fraud Management / Investigation / Disputes / Reconciliation / MIS and MMIS
  • Vision+/Cards Infrastructure knowledge experience (preferred)
  • Good domain and Analytical & verbal communication and process /people management skills.
  • Excellent knowledge of operations and technologically bent frame of mind
  • Skilled in escalation management
  • EUC / Macro writing knowledge (preferred)
  • Commitment to achieve deadlines provided and result oriented
  • To coordinate with other internal stake holders of the company
  • Experience in leading Performance review and appraisals of reporting staffs
  • Excellent customer and client relationship skills
  • Logical thinking and attitude for learning
  • Excellent team worker, able to work in virtual global teams
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the Payment Investigations offering
  • Open minded, able to share information, transfer knowledge and expertise to team members
  • Work closely with WFM, Quality, Training, Process Excellence and Transformation team for the success of the process
  • Willing to travel basis requirement
Technical Competencies:
  • Hands on experience on working with Microsoft Office applications Word, Excel, MS access and PowerPoint
  • Working Knowledge on Microsoft SharePoint
Soft Skills: (Language)
  • English

Keyskills :
onboardingommercialcardsapplicationprocessingvisionplus

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