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Senior ITSM Configuration Management Specialis

5.00 to 8.00 Years   Navi Mumbai   26 Dec, 2022
DC Consultants
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Job description
    • Oversees assigned ITSM processes
    • Participates in setting strategy for assigned ITSM processes and tool
    • Supports management of the ITSM tool (ServiceNow)
    • Provides recommendations and solutions to ensure ServiceNow CMDB is evergreen
    • Assists with the governance of established processes as well as ones implemented
    • Ensures successful ServiceNow CMDB integrations and add-ons
    • Assists with the continual improvement of the Common Service Data Model
    • Collaborates with support partners to improve processes
    • Helps with the continual improvement of the enterprise AI chatbot
    • Provides process improvement alternatives and/or recommendations
    • Prepares documentation, user guides, and training materials
    • Delivers communication on process changes, enhancements, and/or modifications
    • Creates process models, specifications, diagrams, and charts
    • Facilitates and monitors status processing of all requests
    • Reports on adherence to processes and standards
    Qualifications - External
    • Requires expanded conceptual and practical knowledge within own ITSM discipline and basic knowledge of related disciplines
    • Performs a range of assignments and may lead projects within their own discipline
    • Participates in cross-functional projects and may lead project workstream
    • Works with limited oversight
    • Applies working knowledge of business and best practices gained through an understanding of key business drivers and recognition of how own area integrates within the organization
    • Acts as a resource for colleagues provide guidance to less experienced team members
    • May lead projects with controllable risks and resource requirements
    • Works within broad guidelines and policies
    • Impacts quality of team or project objectives
    • Able to identify and solve complex problems to benefit the team and organization using a combination of an application of ITSM methodologies and cross-team collaboration
    • Analyzes possible solutions using technical experience, judgment, and precedents
    • Explains complex and/or sensitive information in a straightforward manner
    • Leads others to consensus
    • Bachelor s degree in relevant field preferred
    • Requires 5-8 years of related work experience
    • Advanced working knowledge of ServiceNow configuration management
    • Intermediate working knowledge of IT Asset Management processes using ServiceNow Hardware Asset Management and Software Asset Management modules
    • Working knowledge of IT Operations Management using SolarWinds and SCOM service alert integrations with ServiceNow Event Management module
    • At least 3 years of using ServiceNow in the execution of more than 3 ITSM processes
    • ITIL Foundations or Higher Certification

Keyskills :
event managementprocess improvement

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