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Service Advisor

2.00 to 3.00 Years   Navi Mumbai   10 Jul, 2023
CarCraft Solutions
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Service Advisor Responsibilities:
    • Greeting customers and directing them to available mechanics.
    • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
    • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
    • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
    • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
    • Managing and overseeing the dealerships workflow and schedule.
    • Calling customers to advise them about service changes or car pick-up times.
    • Maintaining positive customer relationships to ensure repeat business.
    • Ensuring all details on services rendered and costs are related to customers and processing their payments.
    • Liaising with service technicians about parts ordering and ensuring parts are available when needed.
    Service Advisor Requirements:
    • An associates degree in mechanics or a related field may be advantageous.
    • Experience in the automotive field may be advantageous.
    • A strong understanding of automotive technology and the automotive industry.
    • Proficiency with industry-specific software.
    • Excellent customer service, interpersonal, and communication skills.
    • Strong organizational, decision making, and problem-solving skills.
    • The ability to communicate with mechanics, customers, and management.

Keyskills :
technician activitiesserviceautomobiletechnical

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