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Sr. Associate Customer Service

3.00 to 6.00 Years   Navi Mumbai   22 May, 2020
Sutherland Global Services Inc
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job ID / Title:Sr. Associate- Customer ServiceJob Category:Sales / TelesalesCity:Navi MumbaiState:MaharashtraWork Location:Airoli 2Job DescriptionSutherland is seeking an attentive and goal-oriented person to join us as Consultant Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Consultants in this role get to:Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required.Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products.Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.Strengthen Relationships: Work and partner with others: Within a team-based environment.Consistently Deliver: Achieve and maintain required metrics and goals.QualificationsOur most successful candidates will have:

  • Excellent knowledge of Portuguese (B2 spoken B1 English spoken)
  • Spanish consultants: English B1 spoken
  • Some experience in a service or support center and related understanding of technical troubleshooting
  • Strong communication skills
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.
  • Willingness or skills for a customer-oriented job
  • Ability to work on flexible shifts, agreed in advance with the team
  • Precision, loyalty, organization
  • Articulate, bright and curious
  • Passionate about service
  • Sales experience preferred
  • High school diploma
,

Keyskills :
dataentry supportcenter customermanagement b1 go chat sales english loyalty outlook metrics godaddy upselling utilities management consulting portuguese documentation communication ecisionmaking

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