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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Manufacturing |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
IT is accountable for the end-to-end delivery of technology solutions, information and data related services to Reliance#s businesses and functions. We are also accountable for driving innovation and best practices through the effective use of systems and technology while ensuring the security and integrity of our data assets. The effective use of technology underpins Reliances ability to acquire and maintain our competitive advantage.An IT incumbent is accountable for the end-to-end delivery of business technology, information and related services to Reliance#s businessesHe/she will be expected to be a part of IT function#s transformational journey in moving towards a function that systematically enables business objectives, and drives the identification and adoption of game-changing, value-adding technologies.The post holder will provide effective IT assistance across all aspects of the business and will provide support to the IT Manager. The post holder is responsible for Providing remote and face-to-face technical support to users of desktop, notebook, smartphone and tablet devices, Manage end-user requests.Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated as per processConfiguring & trouble shooting problem w.r.t Operating System, Office ApplicationsDrive the team to achieve the agreed SLAs & SBDsEnsuring technical queries not progressing are escalatedJob Accountabilities - Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management.Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements.Analysing and monitoring the day to day calls and guiding the junior team members accordingly.Train and assist with End User training on all systems.Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues.Maintaining and achieving the agreed SLA & SBDs and drive the team for same.Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards.Create and maintain IT documentation relating to the Service Desk function (like a best practice)Make continual improvements to procedures and documentationAdditional responsibilities as requested by the IT ManagerSkills Required (Knowledge and Skills) An understanding of ITIL processes and methodologies, Excellent communication skills, Experience with ticketing tool, 2 to 4 years of experience in similar position (team leader of service desk) Good experience with Microsoft products and databaseKey Attributes (Experience and Qualifications) - BE / Diploma Engineers / B Sc-IT / MCAExperience 2 to 4 yrs in similar position.Education Requirement :B.E/ B.Tech (Any discipline)Experience Requirement :1-6 years experienceSkills & Competencies :He/she should have the ability to understand user requirements and deliver quality services based on those requirementsHe/she should be able to solve problems with solutions based on diverse procedures and precedents or the lack of itHe/she should be able to work in a team environment and should be able to communicate effectively.At Reliance, every employee is expected to abide by the six Core Values and associated behaviours that underpin our way of working. We are also committed to adhering to our candidate charter to deliver the best candidate experience.,
Keyskills :
antivirus windows activedirectory troubleshooting networking endusertraining servicedesk usertraining privatesector defecttracking softwaresupport itdocumentation trackingsystems ncallsupport