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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Technical Operational Role: The role is owning responsibility for complex , high priority issues and third part integration with Microsoft UCC platform like Lync 2013 , Skype for Business , O365 , TEAMS and Other OEM s. Technical Escalation Management: Ability to drive , front end incident escalation calls and communication to all parties. Key SPOC forEscalation SPOC for Design , Build and Operational Microsoft UCC related Incidents. Ensure Service Delivery as per agreed SOW and agreed SLA. Assessment and audit of existing customer UC / telephony infrastructure. Working with engineering team to finalize technical solution in the context of a specific project with extents to Orange product and managed services enhancements. Stay abreast of technical , financial , strategic and operational issues , options and advancements within the UCC industry relevant to the Orange services portfolio. Getting resolution from third parties , vendors and suppliers for fault and design query. Mentoring for L1 , L2 and junior colleague and enhance their performance. Take initiatives in learning , certifications evaluating new UC technology tools. Driving technical knowledge transfers awareness session on best practices within team by proper training session. Preparation lab environment and simulate Microsoft UCC solutions. Ability to work in a team with little supervision using own initiative.about you Rich hands on experience of design , build & troubleshooting of Microsoft SFB , O365 , Teams and Audiocodes CCE / SBC. Required knowledge of Microsoft Exchange , Active Directory and Windows Servers. Experience with replacing of legacy PBX systems by UC solutions. Hands on experience (build and Manage) on Microsoft UCC products like : Fully competent with Microsoft Lync , Skype for business , O365 and TEAMS with enterprise voice feature. Excellent in depth troubleshooting , analysing & managing the critical Incidents , Problem tickets with out of the box thought process Experience in preparing LOE and POA for complex Change , Major Planned / unplanned activities. Exposure of integration with IP PBX (Cisco & Avaya) , PSTN Gateways (Ribbon and Audiocodes) , SBC and CCE. Exposure to solution architect , design (HLD / LLD) , consultancy and migration across full life cycle projects (On - premises , Hybrid and Online). Tools for Monitoring & Administration of Microsoft Lync & Skype for Business platforms. Experience with Microsoft Security and Compliance functionality within Office 365 a plus. Awareness ofSIP , Exchange , Sharepoint , AD , Cloud , Virtualization , IP Networking , Recording Platforms etc Good knowledge in preparing RFO , RCA , Knowledge bank , sharepoint Rich experience in handling of large Implementation and support projects. Positions will require to work in rotational shifts to support 24 7 operations / project assignments additional information BE / Graduation / Diploma in either Electronics or TelecomCertifications70 - 333: Deploying Enterprise Voice with Skype for Business 2015 (preferred) 70 - 334: Core Solutions of Microsoft Skype for Business 2015 (preferred) Microsoft MCSA: O365 , MSCE: Communications or MSCE: Productivity (highly desired) PMP / Prince (optional) , ITIL (optional) Audiocodes - ACA , ACP (preferred) ,
Keyskills :
oem sme reporting cce sla ip pbx quality icrosoftexchange frontend servicedelivery ipnetworking lifecycle managedservices customerrelations enterprisevoice activedirectory office365 ippbx