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System Administrator

3.00 to 8.00 Years   Navi Mumbai   25 Apr, 2019
AMSYS IT SERVICES PRIVATE LIMITED
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Service Desk Analyst Job DescriptionThe candidate should have strong communication, interpersonal, analytical and problem solving skills. Should have an ability to effectively communicate complex technical issues within the team and is able to work individually or as part of a team to achieve project goals.Troubleshooting End user issues on various software applications, hardware, network and telecommunications systems, access management, O365 administrating, Exchange and provide desktop support.Duties and Responsibilities

  • Must be experienced in troubleshooting of complex issues.
  • Basic Understanding of the Enterprise IT Infra set up
  • Experience supporting wide multiple versions of operating system, which include WIN 7, WIN 8, WIN 10 and MAC, Windows Server 2008, Windows Server 2012
  • Strong writing and documentation skills a must including being able to train other Engineers as and when required.
  • Office 365 and related technologies including Exchange Online, Exchange Server, and Skype for Business Online, Active Directory and Active Directory Federation Services (ADFS),
  • Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.
  • Utility software technical knowledge such as Antivirus and others.
  • Demonstrate a high level of customer relationship skills which includes email etiquette.
  • Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
  • Excellent Hardware and software troubleshooting skills.
  • Demonstrate strong analytical and problem-solving skills on workstations/client and server and business applications.
  • Backup solutions knowledge.
Planned Roles and Responsibilities:
  • Working Experience with remote tools and ticketing tools.
  • Quickly and efficiently troubleshoot simple and complex issues with in the defined SLA.
  • Excellent troubleshooting, problem solving, decision making, and organizational skills.
  • Have strong communication skills (both written and verbal) to direct with precision and clarity remote-hands technicians over the phone to execute deployment, break-fix, and upgrade plans accurately.
  • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on- time delivery.
Education, Skill, and Experience Requirements:
  • Good Communication, Good Listening Skills.
  • Good to have ITIL Foundation Certified.
  • Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.
  • Good phone etiquette and the ability to diffuse agitated situations
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed

Keyskills :
exchangebasicitilwindowsgenerallinuxsystemtroubleshootingmanagementccnacommunicationsoftwareantivirusadministrationmicrosoftctiveserverdirectorynetworkoffice

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