| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 8 Lakh/Yr |
| Industry | Insurance |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
Greetings for the day!!Position:Team leader - IVALocation : Vashi, Navi MumbaiEducation:Any Graduate /Post Graduate/MBAJob descriptionMange a team of approximately 20 FTETotal experience 5+ Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage) Strong interpersonal, problem solving, negotiating and verbal & written communication skills Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).Job Role :1. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.2. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees3. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues Effectively manage customer escalations4. Ensure complete participation and contribution in organisation/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency Be available for employees that experience work and / or personal problems providing appropriate coaching, counselling, direction and resolution5. Conduct the meeting with clients and key stakeholders to gather requirements, analyse, finalise and have formal sign-offs from approves. Gather and Conduct analysis of the business requirements. Review the current business processes defined and ensure adherence and involvement of all relevant/impacted stakeholders.6.Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organisation goals of Service standards and Productivity standards7. Work closely with the operational functional teams, operations management and personnel, legal and various technology teams to facilitate a common understanding of requirements and priorities across all areas.8. Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues.9. Hands on experience on Microsoft office tools and using macros in Excel.10. IT Savvy and good exposure in analytic.11. Good communication and people skills.
Keyskills :
teamleading bpo attrition outboundprocess salesprocess teamhandling outbound internationalbpo domesticbpo absenteeism shrinkage tl inboundprocess insuranceoperations inbound attritionmanagement callmonitoring teammanagement customersuppo