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Team Leader and quality

4.00 to 9.00 Years   Navi Mumbai   27 Apr, 2019
Instant recruitment services Hiring For Instant recruitment services
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Dear Candidate,Urgent openings for below mention profiles for our clients based in Mumbai Location. We have some urgent opening for the team leader and QualityProfile.profile requirements:-

  • Good experience in collection(early && late stage);
  • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
  • Strong analytical bend of mind with good logical reasoning abilities
  • Strong interpersonal skills at both verbal and written communication
  • Strong concepts of leadership competencies, displays ownership, accountability and proactiveness
Responsibilities:-
  • Plan and manage the group's performance on the Scorecard metrics and look for methods to constantly
  • exceed expectations
  • Make appropriate and fact-based decisions with available information when under pressure and/or adverse
  • conditions
  • Strong orientation towards Customer Experience
  • Develop action plans and coach to improve the individual, and partner in the performance improvement of the
  • team as required
  • Manage projects as assigned within defined metrics and timelines
  • Create an environment of high energy and enthusiasm
  • Responsible for management of Engagement, Attrition, and ESAT for the team
  • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of
  • individuals and teams, and results in employee commitment
  • Resolve employee concerns with urgency && accuracy
Note:- Interested Candidates can call, Whats app or Share Your CVs at below mentioned details:-Email:-manish@irservices.in.Phn:- +91-8287184161+91-7042062073

Keyskills :
bpoelecollectionsteamleaderinternationalcallcenterinternationalprocesscollectionssalesteamhandling

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