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Job Location | Navi Mumbai |
Education | Not Mentioned |
Salary | Rs 3.5 - 6 Lakh/Yr |
Industry | PO / Call Center |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Greetings of the Day.!!Hiring Team Leader For Outbound ProcessLocation : Mumbai.Manage the day to day operations of the teamEnsure the SLAs are met in terms of calling numbers, conversions and revenueTrain and Coach the team members on outbound Callings or practicesEnsure the attrition levels are within the desired levelsKeep the team focused on achieving the targets to generate the revenues.Lias with the IT and quality team to ensure service deliveryEnsure compliance parameters are metEnsure the team and individual KRAs are metHands on with Attrition, Shrinkage & SLA for Outbound Process, i.e. should know how to calculate and Manage Attrition, Shrinkage, AHT and SLA .Requirements:Outbound experience as a Team Leader for 2 - 4 YearCTC till 6L.
Keyskills :
hiringsalesinsuranceeammanagerserviceteamhandlinggeneralinsurancegeneralinsurancesalescustomerteamleader