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Team Manager - Banking

2.00 to 7.00 Years   Navi Mumbai   04 May, 2023
Acura Solutions
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Team Manager - Banking Operations Develop objectives for the call centers day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to personnel to maintain high customer service standardsMonitor and improve ordering, telephone handling and other proceduresEvaluate performance with key metrics (accuracy, call-waiting time etc.)Prepare reports for different departments or upper management

Keyskills :
voice processteam managementnpss

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