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Team Manager - Social Media Operation - Customer Experience/Expectation - Bank

5.00 to 10.00 Years   Navi Mumbai   13 Mar, 2023
HR Consulting Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaMarketing / Communication
EmploymentTypeFull-time

Job Description

    - Drive Business goals as per Business requirements with customer first attitude- Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external- Ability to influence people across verticals and execute faster resolution for customers who have reached out on social media- Proven record of high performance in teams managed or other projects/Role managed- Very effective Team handling, interpersonal and collaborative skills- Good MIS and analytics skills to decipher data points and trends- Work to optimize productivity and efficiency for the entire team- Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products- Strong focus on Quality, Revenue, Efficiency and cost management- Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery StandardsSecondary Responsibilities:- Excellent MIS and analytical skills, Ability to effectively collaborate/influence with internal and external teams/stake holders.- Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience- Strong Verbal and written communication skillsManagerial & Leadership Responsibilities:- Work to optimize productivity and efficiency of the team. Excellent people management and team building skillsKey Success Metrics:- Solutions oriented approach to challenges- Excellent written and spoken communication. MIS and analytical skills, optimize productivity and efficiency of the team,

Keyskills :
salesteam handlingbusiness bankingpeople managementbusiness requirements

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