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Technical Support Engineer - L1 (Leading IT Company)

1.00 to 3.00 Years   Navi Mumbai   07 May, 2022
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    • Have to take tickets on their own (as and when ticket comes, without waiting).
    • Close the ticket as quickly as possible.
    • Assist their junior engineer when asked to do so.
    • Take escalated ticket from junior engineers.
    • Assist customer for their new firewall configuration (online implementation).
    • Stretching the working hours as and when required.
    • Before leaving has make sure that all the tickets taken for the day are completed and closed.
    • Any responsibilities & roles amended will be conveyed to you time-to-time from your head.
    Job Requirement:
    • Minimum 1-2 years of hands-on experience.
    • Firewall knowledge Firewall configuration, firewall policy configuration, network interface configuration, routing, bridge mode configuration etc.
    • Networking knowledge In networking TCP/IP, NAT, DNS, DHCP, BGP, ARP, etc.
    • Advance features configuration IPSec VPN, L2TP VPN, SSL VPN, HA, URL/application filtering, Antispam configuration, IPS, ATP, SSL deep inspect
    • Troubleshooting Network troubleshooting, firewall troubleshooting, packet capture, telnet, SSH, URL/browsing not accessible etc.

Keyskills :
url filteringdhcpantispamdnsipsec vpnl2tpantispamdnsurl filteringipsec vpndhcpl2tpantispaml2tpurl filteringdhcpdnsipsec vpnfirewall troubleshootingfirewall policy configurationfirewall policy configurationfirewall troubleshootingfirewall

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