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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 6 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (Domestic)Operations Management / Process Analysis |
| EmploymentType | Full-time |
Greetings !!Urgent requirements for Lateral positions in Bpo.Designation: Team Leader, Process Trainer, Quality Analyst etc.Process:Banking / Telecom / Travel etc.Process type: Inbound and Outbound.Qualification: HSC/Graduate.Relevant experience: 1 or 2 years of the same profile from a Bpo.Salary: 3lacs to 6lacs pa(CTC)Shift: Day Rotational/ Rotational (Rotational week off)Job location: Mumbai, Thane.Job Description for Team Leader role:Responsible for maintaining discipline and absenteeism of team on the floorResponsible for staff retention within the teamEnsure prompt and accurate service and achievement of targetsTo identify training / coaching needs of the team members and provide the same to the Manager.To ensure team achieve productivity and quality roster adherenceAccountable for smooth flow of operationsCoordination between Managers and Team Members.Job Description for Quality Analyst role:Monitor calls to ensure Client and Intelenet standards are maintained.Would need to ensure deadlines are met with 100% accuracy.Need to be part of calibration process.Would be required to constantly give feedback to the floor in terms of areas of opportunities.Daily reporting of the tasks completed and areas of opportunities.Assisting in the development of a feedback mechanism, in order to improve service qualityAbility to work well in and promote a team environment, excellent understanding Customer Service & Quality focus.Job Description for Trainer role:Conduct new hire training and soft skills trainingOrganize, Plan and Implement monthly cyclic activities including fresher training, monthly tests and call monitoringPlan and improve training workshops and projects to monitor and groom poor performersAbility to execute training tasks/ assignment on short noticeInterested to deliver and contribute towards process improvementInterested Candidates can send your updated Cv to alexnetstar7@gmail.comor contact on 8424018269
Keyskills :
calibrationtrainingrocesstrainingcustomerservicetrainingqualityanalysisteamhandlingsoftskillstraining