hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Travel Consultant

0.00 to 5.00 Years   Navi Mumbai   05 Apr, 2023
Coppergate Consultants Private Limited Hiring For Blinc 360
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTour / Travel ManagementReservation / Ticketing
EmploymentTypeFull-time

Job Description

    • Joh Requirement
    • Experience in B2B (Agency or Corporate) clientmanagement. Should ioe an excellent team worker with good communication skills. Need to have effective Telephone and Email etiquettes. Need to be a auick learner around the functionality of the product and be able to use different trouioleshootinq techniques. Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo. Need to be proficient in Enqlish & Hindi, knowledqe of additional languages is an advantage. Need to have exemplary customer service skills with an ability to present, persuade and communicateeffectively. Having knowledge aioout Visa, Train /Bus Cafs , Packaqes will ioe an additional advantage. Should have knowledge about TC areas , Airiline code , City code , Type of fares. Having timely travel restriction knowledge would ioe an advantaqe. IATA certification will be an added advantaqe Ready fo work inshifts. Maintain relationships w/fh clients Dv providing support, Information andguidance.
    • Joh Responsibility
    • Responsible for inbound and outioound calls and assisting quests with their queries within the defienedTAT. Responsible for responding to guest emails and feedbackas per the agreed TATs. Res onsible to execute clearin of the backend ueues for manual rocessin failure handlin etc. Res onsible to maintain a ood relationshi with our fre uent hookers Passen ers and Travel co- ordinator teams. Res onsible to Adhere to set SLAs 100% of the times. Res onsible to escalate the call in a timel manner to ensure the customer is bein heard at all levels. Res onsible fo su ort do fo do ueries Res onsible for timel ticket cancellation / Reissuance/lssunace. with the hi hest level of customer service via tele hone and email. Res onsiiole to ensure hi hest level of Tele hone and Email Eti uettes. Res onsible fo co-creole rocess uidance fo the team LeocYers. date re orts on do basis for the team leader/ mana Res onsible for identifvin areas of o ortunit for automat on and coord nat with our teamleader to ensure it is documenfecY and sent out fo the Cleartri learn for execution. Res onsible for workin closel with internal teams and de ortmenfs fo resolve customer issues as erthe defined TAT. Res ons/D/e to assist team leaders / mana ers w/fh develo ment rocess inn rovement an/emenfot/on of effective methods to inn rove the ual and efficienc levels of the team / rocess. Res onsible for identifvin c/lents needs and su estin suitable travel o ons
    • Min Oualification
    • Graduate or Diploma in Travel & Tourism or lATA certfied.
    • Industry Experience
    • Travel Industry (0 TAs, B2B Consolidator, Airlines, Travel Agency, Corporate Travel Desk)

Keyskills :
amadeusoutbound calling

APPLY NOW

Travel Consultant Related Jobs

© 2019 Hireejobs All Rights Reserved