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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 4.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Position: Dialer Engineer Experience: 2-5 yearsEducation GraduationShift Rotational Shift ( Including night shift )Job Location: BhayanderJob RequirementsShould have at least 2 years experience on any Dialer. Preferred dialers : Aspect, Vici dial, Cosmocom, etc. 1. Supervise, Design, Installation and Operation of Dialer system.2. Day-to-Day CIM management (Agent, Campaign, Report, Recording & Problem Management)3. Dialer Performance Optimization4. Work closely with the Operations/WFM to understand strategy for programs.5. Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel.6. Perform daily checklist and review of logs generated by CIM systems.7. Adhere to QMS and ISMS Policies and Procedures. Technical Skills Desired1) Linux,2) SQL,3) PHP,4) MS-office5) WINDOWS - XP, 7,10 Management Skills1. Good Team Player2. Should be proactive in learning and taking initiatives3. Excellent time management4. The ability to handle pressure and meet deadlines5. Very Good English Communication Skills and good E-mail Etiquettes About Client:Our Client is a leading provider of Business Process Management (BPM) and IT solutions since 2001. Their delivery centers are located in Mumbai suburban, India. They work with global Fortune 500 companies across various industry sectors, helping them build agility, transform operations and drive better business outcomes. Demonstrated performance and relentless focus on customer experience over the years have positioned as the partner of choice for contact center services across the customer lifecycle.
Keyskills :
performance optimizationsqlphpfortune 500time managementoptimization strategiescimms officecontact centertechnical skillsmanagement skillsismscommunication skillsqmsbusiness process managementcustomer experienceprocess managementbusine