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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Care Executive (Call Centre) |
| EmploymentType | Full-time |
ProcessTeam Leader - (Inbound Customer Service)GenderMale / FemaleAbout ProcessAttrition and shrinkage managementMaintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the teamPrepare schedules for the teams and ensure attendanceCompliance to login, log out & scheduled breaks of agentsResponsible for delivery of the defined customer experience in every interactionWork very closely with team members to solve customer problemsEnsure all Company policies and procedures are implemented consistently and fairlyConducting performance appraisals for the teamTitleTeam LeaderLocationMahapeRequirementExcellent Communication Skills Required (B29)Basic Computer KnowledgeEducationGraduate with minimum 2 years of experience as AM on papers from Inbound Customer Service Background OnlyShift timings24x7 Rotational ShiftTransport BoundariesHarbour: Thane - Panvel / Chembur - PanvelCentral: Vikhroli - AmbernathNo WesternTransport FacilityPick up / Drop depending on the shift timingsWeekly Off1 Rotational OffAgeUpto 38 yearsUSPBrand, Salary, Designation
Keyskills :
coachingattrition compliancesla kpicustomer experience basicsalary customer relations