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Vacancies for Phonebanking, ERM and VRM

0.00 to 4.00 Years   Navi Mumbai   30 Sep, 2019
Footprints Consultancy Hiring For Footprints Consultancy
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Responsibilities

  • Driven to increase wallet share of customers by driving CASA book growth
  • Identifying cross sell opportunities and drive successful a/c creation via deepening opportunities
  • Excellent Client management and team working spirit
  • Enable customers for Digital migration
  • Excellent written and spoken communication
  • Ability to effectively collaborate with field teams, internal and external
  • Self-Driven to achieve business goals and objectives
  • Good understanding of Personal and Business Banking products
  • Ability to handle escalations and diffuse crisis situations
  • Work to optimize productivity and efficiency by maintaining a healthy connect rate for portfolio mapped.
  • Think out of the box for improving customer experience
Candidate Profile
  • Possesses minimum 2-4 years exposure in Banking/BFSI segment
  • Excellent communication and interpersonal skills
  • Ability to handle pressure, persuade, influence and negotiate effectively at all levels within and outside the organisation
  • Preference will be given to candidates with prior relationship management experience with banks.

Keyskills :
voice broking customer service ustomerssatisfaction customerservice msoffice collectionprocessbanking excellentcommunicationskills accountbalances customerserviceskills upselling clientsbusiness cardqueries customerneeds customercomplaints

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