hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

WFM RTM Manager

4.00 to 8.00 Years   Navi Mumbai   31 Jan, 2024
Jio
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    JD - Work Force Management_ RTM ManagerExperience - 4- 8 YearsLocation - NHQ Reliance Corporate Park - Navi MumbaiEducational Qualifications - BE/B.Tech/MBAPlease find the attached JD -1. Real time management -Ensure that enterprise level SLs are achieved by doing location/partner level monitoring & analysis of SL performance on a real time basis. Would be responsible for cost effective delivery of SL goals.For in-house non-voice processes, need to setup effective real time controls to ensure that TATs are achieved by keeping a constant watch on backlogs & staffing levels.Need to setup processes to ensure that all partners follow uniform methodology of RTM & system updating to provide accurate feed for NHQ team to take decisions.2. Monitors grade of service -Monitors staff coverage and reports any shortfalls to the regional Operations team and follow escalation processMonitors absenteeism trends and flags anomalies, recommending grade of service risk mitigation. plans.Reviews skills sets and provides inputs to scheduling and forecasting team to ensure site performance and the achievement of grade of service.Identifies and highlights trends impacting contact delivery and ensures that remedial plans are incorporated into the planning process.3. Team managementCoaches the team to ensure the quality of WFM delivery meets the required standard.Communicates information in a timely, accurate and easy to understand manner to all team members and ensures the application of the necessary policies and procedures as and when necessary.You can also write to hidden_email for more details,

Keyskills :
Risk mitigationSchedulingForecastingTeam managementCoachingReal time managementMonitoringanalysisSL performanceTATsBacklogsStaffing levelsRTM methodologySystem updatingGrade of serviceAbsenteeism trendsContact deliveryRemedial plansWFM d

APPLY NOW

WFM RTM Manager Related Jobs

© 2019 Hireejobs All Rights Reserved