1A_Application_and_Monitoring

2.00 to 7.00 Years Noida 01 Jun, 2022

Job Location	Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Application Programming / MaintenanceGeneral / Other Software
EmploymentType	Full-time

Job Description

Understanding of technology and Infrastructure with experience working in Monitoring environment
Production Environment Application Monitoring & Treatment of anomalies
Knowledge of technical concepts & protocols (Network, Database, System, etc.)
Worked in an Infrastructure Monitoring or application support environment working for international customers
Working knowledge of IT Service Management tools (SNOW, HPSM, etc.) and Event Management Tools(ORION, BMC, etc.)
Experience in customer handling via calls and emails.
Working knowledge of handling alerts/incidents using SOPs.
Open to work in 24X7 Operational environment.
Excellent verbal and written communication skill to handle customers.

Working knowledge of Event, Incident, Problem & Change Management.
Understanding of tools like JIRA, ALM
Understanding of ITIL processes.
Proficient in MS Office Suite

Keyskills :
it service managementms officeevent managementcustomer handlingservice managementapplication supportwritten communicationapplication monitoringitiljira24x7hpsmdatabaseprotocols

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1A_Application_and_Monitoring

Job Description

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