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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 5 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (Domestic)Operations Management / Process Analysis |
| EmploymentType | Full-time |
Urgent Hiring for AM - Operation for Leading BPO at Noida.Skills/ResponsibilitiesCustomer related :a. Manages daily performance to ensure that all CROs and Team Leads are providing an above-average levelb. Meets/exceeds service and quality levels as assigned by Management/Clientc. Manage customer escalations within permissible TATd. Coordinating with the client on process related issues and updatese. Uphold Our Client/Company virtues2. Skills: a. Drives innovation and process improvement b. Ownership and accountability c. Project Management d. Excellent communication skills (verbal and written) e. Excellent client relationship Management skills f. Ability to exercise tact and excellent interpersonal skills g. Time management skills h. Analytical and data interpretation skills i. Logical Reasoning and problem solving skills j. Self-motivated and a self-starter k. Sound Knowledge of English and Hindi l. Good understanding of the customer service processesEducation/Experience
Keyskills :
bpobfsicrotatlientretentiontimemanagementteamhandlingcallcenterbposoperationmanagementbpooperationscontactcenteroperationsescalationmanagementbfsisalesmsoffice