Associate II Systems Administrator

Job Description

Associate II Systems AdministratorPosition titleAssociate II Systems Administrator - WindowsReporting toWindows Team Regional LeadCompany overviewIHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.DepartmentInfrastructureDepartment overviewThe Windows Server Administrator maintains and supports the Production and Non-Production (Dev/QA) Windows-based midrange infrastructure, which is inclusive of the hardware and operating system. Troubleshooting and performance evaluation and tuning as well as patching are part of the daily tasks. Our goal is to continually achieve the highest levels of system availability for the business, provide both on- and off-hours maintenance and support for the Windows based server infrastructure. Assists the Development, Deployment and Solution Engineering teams to ensure that the Windows infrastructure is configured according to standards, as well as operational and security guidelines.Represents the CPDS operations team on enterprise IT initiatives as assigned and provides recommendations to Service Managers. Responsible for configuring Development, TEST, QA and/or Production environment to standards.The CPDS Operations team provides support 24 x 7 x 365.The aim of Infrastructure is to deliver a globally consistent operational model with consolidated toolsets and compliant processes across for IHS Markit. Infrastructure will be organized on a Global, Regional and Local basis with the appropriate capabilities in each area to meet the business needs and drive the most efficient organization.Position summary Accountable for the following:Participate in managing the Global Windows support platform by:o leveraging regional/global skills and locations to deliver a world class, cost effective, operational serviceo implementing standard policies and proceduresDriving Service Management and Infrastructure Support of the Windows operating platform.Escalation point for all Windows Production stability issues and project driven work.Duties & accountabilitiesPeopleContribution to the establishment of a Global Operating Model.Accountable for his/her own decisions and actions. Manages own projects, deadlines and responsibilities with minimal management overhead. Upbeat outlook with a can-do attitude to solving challenges.Exhibits a broad and deep IT knowledge coupled with equivalent knowledge of the activities of those businesses it supports.Maintains an awareness of the needs of the whole enterprise, and promotes a vision of the benefits that a common approach to IT.Establishes confidence & respect for both the individual and the Windows Platform.TechnologyOwnership in the Windows infrastructure and dedicated teams of resources, focused on the Windows Operations environment.Be an escalation point of contact for major Windows Infrastructure disruptions.Contributes to the approval of new or amended IT standards, procedures and other quality managed processes. Ensures that adequate technology, procedures and resources are in place to support the quality of the systems.ProcessMaximizes efficiencies by reducing complexity and ensuring adherence to standards where appropriate.Drives Problem Management Processes to establish root cause for all high profile business outages.Identifies and plans systematic corrective strategies to reduce errors and improve the quality of Operational services, by examination of the root cause.Generates appropriate documentation to support relevant processes and systemsParticipate in global on-call rotationChallenges current methods and approaches for resolving technical issues, bringing insight and innovation.Engages collaboratively and manages key product, client, supplier & stakeholder relationships.Active contribution to the direction and planning initiatives.Adherence to financial budgets.Contributes to the annual planning and budgetary process.Business competenciesEducation and experiencePreferably degree educated.Industry recognized certification.Worked in geographically dispersed teams.Proven experience of managing large scale, disparate Microsoft installations, preferably within a financial environment.Essential skills:Windows 2016,2012 & 2008 environmentsPowerShell ScriptingSystem Center Configuration Manager (SCCM)Web Technology Support (IIS knowledge)Microsoft DNS Support knowledgeHP, UCS and Dell Server HardwareMicrosoft ClusteringWorking knowledge of Microsoft RDSBasic DFS knowledgeStrong working knowledge of several of the following technologies or products: PowerShell,Microsoft DFS, MS PKI, MS Failover Clustering, Symantec Endpoint Manager, NetBackup, iSCSI and FC based SAN storageCommercial awarenessA thorough understanding of the technologies & techniques of IHS Markit s preferred technology partners and suppliers. Specific emphasis on maximizing product functionality to the benefit of IHS Markit.Able to evidence that strong relationships have been developed with leading technology vendors in the Microsoft spaceCommercial/business management expertise.Management requirementsExperience of working successfully in a complex IT environment in major organizations.Ability to work within a matrix organizationAbility to work with business leaders.Personal competenciesPersonal impactHigh level of energy and self drive.Positive attitude with can-do approach to problem solving.Must be able to own projects and work until they are successfully completedAbility to motivate and influence others.Acts as teacher, coach and mentor.Works to create a climate that values learningCommunicationStrong written and verbal communication skills.TeamworkExperience of working within high performing teams.,

Keyskills :
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