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Astrotalk - Customer Success Manager

3.00 to 7.00 Years   Noida   02 Jan, 2024
Astrotalk
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Astrotalk is the largest company in the field of Astrology, connecting customers with real astrologers. The company was founded in 2017 by a nonbeliever who was shocked by an astrologers accurate prediction of his life. Today, Astrotalk is one of the fastest-growing bootstrapped startups and has served over 30 million customers. Astrotalk guarantees customer satisfaction This is a full-time on-site role located in Noida for a Customer Success Manager. As a Customer Success Manager, you will play a crucial role in ensuring the highest levels of customer satisfaction by leading and managing our support team. This position requires a combination of leadership skills, technical knowledge, and a commitment to delivering exceptional customer service. Responsibilities:. Team Leadership:. Lead, mentor, and manage a team of customer support representatives. Set performance goals and ensure the team meets or exceeds customer service targets Customer Issue Resolution:. Oversee the. resolution of customer inquiries, issues, and escalations in a timely and effective manner Work closely with the support team to provide solutions and ensure customer satisfaction. Process Improvement:. Continuously evaluate and improve customer support processes to enhance efficiency and service quality. Implement best practices for issue resolution and customer communication. Training and Development:. Conduct training sessions for support team members on product knowledge, communication skills, and customer service best practices. Foster a culture of continuous learning and development within the team. Performance Analysis:. Monitor and analyze customer support metrics to identify trends and areas for improvement. Generate regular reports on team performance and customer feedback. Customer Advocacy:. Identify opportunities to turn satisfied customers into advocates for the companys products/services. Encourage and collect customer testimonials and feedback. Collaboration:. Work closely with cross-functional teams, including product development and sales, to communicate customer needs and drive product improvements QUALIFICATIONS:. Proven experience in a customer support leadership role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to analyze data and derive insights for process improvement. Results-oriented with a commitment to delivering exceptional customer service. Experience working in a startup or fast-paced environment.(ref:iimjobs.com,

Keyskills :
leadership skillscustomer servicecommunication skillscustomer supportproduct knowledgeanalytical skillsinterpersonal skills

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