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Backend Executive Chat & Email Process (6 months to 1 year experience)

Fresher   Noida   15 Nov, 2025
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Title: Backend Executive Chat & Email ProcessLocation:Noida Sector 125 Experience: 6 months 1 year Employment Type: Full-time Department: Customer Support / OperationsJob Summary:We are looking for a proactive and detail-oriented Backend Executive to manage chat and email-based support operations. The ideal candidate should have prior experience handling customer queries, resolving issues via written communication, and maintaining a high level of accuracy in backend processes.Key Responsibilities:
    • Handle customer queries and requests through chat and email channels in a timely and professional manner.
    • Manage backend data updates, order processing, and information verification tasks.
    • Coordinate with internal teams (operations, logistics, technical support, etc.) to resolve customer issues.
    • Maintain accurate records of customer interactions and transactions.
    • Ensure compliance with company policies, data privacy, and process guidelines.
    • Meet productivity, quality, and turnaround time targets.
    • Provide regular updates and reports to the team lead or manager.

Keyskills :
chat processbackend support

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