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Category Operations - Senior Associate

1.00 to 3.00 Years   Noida   22 Sep, 2022
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Us:Paytm is India s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.About the team: Entertainment team is responsible for the Paytm ticketing businesses of Movies, Events and Amusement Parks.About the role: You will be part of the movies operations team where you ll be responsible for resolving cinema and customer issues through collaboration between various stakeholders.Expectations/ Requirements:1. Work On Backend panels of the team to ensure business continuity and Timely resolution to merchant and customer issues2. Develop a deep understanding of the product and its features in order to quickly provide a resolution to cinema issues3. Ensure new cinemas are being onboarded accurately and on time4. Maintain Movies and Event business backend panels5. Work along with Business Development team to get agreements and documents executed6. Creating Catalogs and Deals for Campaign execution7. Coordinating with KAMs/ Finance for Reconciliation and ensuring timely payouts to merchants8. Define processes to carry out operations smoothly and improve performance metrics by collaborating with all stakeholders involved9. Identify and troubleshoot problems of Merchants by collaborating with Product / Tech / Legal / CST teams; ensuring minimum downtime10. Identify and troubleshoot problems of customers by collaborating with Cinema / CST teams11. Willing to work from office and open to working in shifts (days and nights)Superpowers/ Skills that will help you succeed in this role:1. 1-3 years of Operations experience2. Ability to quickly learn and understand new tools and topics3. Be a team player and have a strong work ethic4. Prior Experience of working on MS Excel would be advantageous5. Excellent written and verbal communication skills6. Analytical and problem-solving abilities7. Experience in working with multiple stakeholders in a large organizationEducation: Graduation/ Post Graduation preferredWhy join us:1. A collaborative output driven program that brings cohesiveness across businesses through technology2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and managerCompensation:If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!,

Keyskills :
salesinsurancepersonal loanscustomer relationsquality

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