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CEC - Subject Matter Expert - Retail Liabilities-Customer...

1.00 to 2.00 Years   Noida   04 Jan, 2024
Candidate Experience site
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customers satisfactionTo identify and convert the opportunities for cross selling (banking product) on customers callResponsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.Complete the logs specified by the process (End-of-day target)Adherence to Information Security norms & quality process norms.To be aware of and comply with any updates about the processAct on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performanceSubject Matter Expert (SME) will support Team Leader in improving and maintain performance as belowTimely Processing of Requests in the CRM Siebelhelping officers with. knowledge by conducting 1-1 sessionsJob DescriptionGraduatePreferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantageExcellent communication skills Verbal & WrittenFlexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidaysFlexible to get scattered 8 Week Offs in a month with 9hours shiftGood listening skills and strong communication abilities.Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrityTeam Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers,

Keyskills :
customer servicecommunication skillscall center industrylistening skillsteam player

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