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Client Follow-up Executive

1.00 to 10.00 Years   Noida   20 Aug, 2026
Wami Outsourcing Services (OPC) Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings from Samit HR.We hope you are doing well.We are currently hiring for the position of Client Follow-up Executive with one of our reputed clients. Please find the Job Description below.Location:Sector-58, NoidaPosition:Client Follow-up ExecutiveQualification:Graduate (Any Discipline Preferred)Experience:0 To 3 Years (Freshers with good communication skills can also apply)Salary:UP To 25 K CTCOffice Timings:Day ShiftWorking Days:Monday to SaturdayWork Mode:Work from OfficeAbout the Company:Our client is a leading healthcare and e-commerce organization dedicated to making medicines and healthcare products affordable, accessible, and convenient through technology-driven solutions. With a strong focus on quality, customer satisfaction, and innovation, the company offers a dynamic work environment and excellent career growth opportunities.Job Summary:We are looking for a proactive and customer-focusedClient Follow-up Executiveto manage customer interactions, handle queries, and ensure timely follow-ups. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to provide outstanding customer service while maintaining strong client relationships.Key Responsibilities:
    • Handle inbound and outbound customer calls professionally and efficiently.
    • Understand customer queries and provide appropriate solutions.
    • Resolve customer concerns and escalate complex issues when required.
    • Conduct timely follow-ups with customers to provide updates and ensure issue resolution.
    • Maintain accurate records of customer interactions, feedback, and follow-up activities.
    • Provide customers with correct information regarding company services and processes.
    • Coordinate with internal departments for effective resolution of customer issues.
    • Monitor customer requests and ensure closure within defined timelines.
    • Build and maintain strong relationships with customers through excellent service.
    • Achieve assigned performance targets related to customer satisfaction and service quality.
    Required Skills:
    • Excellent verbal and written communication skills.
    • Strong interpersonal and customer handling abilities.
    • Good problem-solving and analytical skills.
    • Ability to work under pressure and manage multiple tasks effectively.
    • Basic knowledge of MS Office; CRM software knowledge will be an added advantage.
    • Customer-centric mindset with a positive and professional attitude.
    Preferred Candidate Profile:
    • Graduate in any discipline.
    • 0 To 3 years of experience in Customer Support, Client Servicing, Telecalling, or Follow-up roles.
    • Freshers with excellent communication skills are encouraged to apply.
    • Ability to build rapport with customers and maintain long-term relationships.
    • Self-motivated, responsible, and eager to learn.
    Compensation & Benefits:
    • Salary as per Industry Standards.
    • Professional and Supportive Work Environment.
    • Learning and Career Growth Opportunities.
    • On-the-Job Training and Skill Development.
    • Performance-Based Growth Opportunities.
    Interested candidates can share their updated resume along with the following details:
    • Current Location
    • Total Experience
    • Current Salary
    • Expected Salary
    • Notice Period
    Email:hidden_emailSubject Line:Applied for Client Follow-up Executive WhatsApp:hidden_mobileThanks & RegardsShalini DixitHr Recruitment PartnerContact-:hidden_mobile Email:hidden_email

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