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Client Support Executive

2.00 to 4.00 Years   Noida   28 Sep, 2024
NimbusPost Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Duties/Responsibilities:Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
    • Acquire a thorough understanding of key customer needs and requirements.
    • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
    • Identifying and driving large teams, key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets / goals.
    • Ensure the correct products and services are delivered to customers in a timely manner.
    • Serve as the link of communication between key customers and internal teams.
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
    • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
    • Revenue enhancement by maintaining defined customer SLAs with help of internal Stakeholders.
    • Business Growth and Optimization.
    • Process Development and Enhancement.

Keyskills :
vlookupcommunication skills

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