Consultant Operations Support

Job Description

• Inviting applications for the role of Consultant- Operations SupportIn this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. You will function as a Support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution.

Responsibilities

• Your role will function as a Senior Operations Engineer and add additional value to the deliverables
• You will be expected to be focused on agile methodology of development
• Participate in some or all activities in SDLC
• Independently propose and implement strategic/tactical solutions to critical business/technical problems
• Launch and coach single to multiple team Agile projects
• Maintain responsibility for analysis of Incident Tickets & Resolution, provide value to Continual Service Improvement Programs
• Provide recommendations and agile expertise to leadership teams, facilitate realizing Agile values
• Discussion with client and partners to explain the areas of improvement and remediate recommendations
• Onshore and offshore discussion with client point of contacts to review quality of deliverables, work papers, audit/ assessment reports
• Troubleshoot and resolve production problems
• Regular interaction (in person, email and over phone) with business and technical stake holders locally and globally for status update, requirement discussions, discussions around solution/approach etc
• Build, release, and configuration management
• Collaborate with Dev/QA/Release teams to achieve the CI/CD process
• System troubleshooting and problem solving across platform and application domains
• Suggesting architecture improvements, recommending process improvements
• Evaluate new technology options and vendor products
• Analysis and discovery of application configuration, including infrastructure and run time across client engagements
• Establish a dialogue with the customer to achieve trusted technical adviser status
• Identify opportunities and communicate them to PM and/or Technical Lead
• Identify potential issues preventing the successful delivery of services or solutions and inform the Project Manager appropriately
• Establish POCs to validate the client solutions

Qualifications Minimum qualifications

• BE/B Tech/M Tech/MCA/BCA
• Excellent written and verbal communication skills

Preferred qualifications

• Should have Exp in ITIL Aligned Service Operations
• Hands on experience in Java, Portlet, Spring MVC, SpringBoot, Ant, Gradle, Websphere, Angular, React JS, jQuery/javaScript, BootStrap, Dockers, Agile/TechOps
• Good understanding of SDLC lifecycle
• Excellent communication skills (verbal and written)
• Shifts: Rotational Shift 24*7 model
• Ability to be learn and apply new processes and tools.
• Incident Management
• Real-time multi-threaded application development
• Organized, results focused, practical
• Self-motivated with a demonstrated ability to work both independently as well as part of a team
• Team player sound collaborator with a collective mindset
• Innovative and willing to contribute new ideas
• Proven problem management and analytical capabilities
• Ability to take ownership and be responsible for actions
• Attention to detail, with ability to produce clear, concise documentation
• A supportive inspirational leader who works well as part of a team
• Self-motivated and able to work on own initiative
• Professional image with well-developed time management skills, and the ability to work to tight deadlines, whilst multi-tasking
• Ability to be flexible with respect to working hours, according to operational requirements and priorities
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

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Keyskills :
usecases springmvc posting customerfocus businessunits problemsolving timemanagement clientsolutions agilemethodology socialnetworking managementskills iversityinclusion