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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job DescriptionAs a resident customer advocacy engineer will act as a single point of contact for customerProvide 1st level functional & technical support to onsite users for a web based application (our proprietary application)Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalationFollow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issuesCreate and Upload KB Articles in the KnowledgebaseProvide individual training and support on requestMaintain current and accurate inventory of technology hardware, software and resourcesMaintain log and/or list of required repairs and maintenanceProduce reports as required by support desk manager, from time to timeConfigure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issuesManage server (windows)Provide support on android based tablets issuesAdhere to defined Service LevelsAdhere to established policies & procedures of the support deskRequired skill set:Superb problem-solving skills & trouble shooting skillsexperience in technical support for networks & computer systemsFamiliarity/exposure with networking appliances (Switches, Firewall, Access points)Familiarity/exposure with Windows serverFamiliarity/exposure with android based tabletsGood customer interaction skillsGood communication & presentation skills,
Keyskills :
lan wireless inv android windows switches software closure access firewall training hardware tablets articles indowsserver problemsolving customeradvocacy policiesprocedures customerinteraction technicalsupport