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Customer Care Executive

0.00 to 2.00 Years   Noida   04 Mar, 2024
Confidential
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaPre-Sales
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    1. Sales Support:
      • Proactively engage with potential customers to promote subscription products or services.
      • Provide detailed information about subscription plans, benefits, and promotions.
      • Guide customers through the subscription process, including account setup and payment methods.
      • Utilize persuasive communication skills to upsell or cross-sell additional products or services.
    2. Customer Relationship Management:
      • Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
      • Build and maintain strong, positive relationships with customers to enhance loyalty and retention.
      • Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions.
    3. Issue Resolution:
      • Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions.
      • Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively.
      • Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations.
    4. Data Management and Analysis:
      • Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
      • Analyze customer data and feedback to identify trends, patterns, and areas for improvement.
      • Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development.
    5. Continuous Improvement:
      • Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience.
      • Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills.
      • Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction.

Keyskills :
retentioncustomersalescare

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