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Customer Care Executive

1.00 to 4.00 Years   Noida   04 Nov, 2024
FASTSURANCE CONSULTANTS PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    The Calling Executive will be responsible for handling outbound and inbound calls of potential or existing customers to provide information, and assist with inquiries.Responsibilities:
    • Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to update the complete process of filling complaints.
    • Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed.
    • Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback.
    • Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes.
    Key Requirements:
    • Excellent communication skills, both verbal and written.
    • Strong persuasion and negotiation skills.
    • Ability to handle rejection and remain positive on calls.
    • Good time-management and organizational skills. Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.

Keyskills :
voice processcommunication skillscustomer servicecalling

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