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Customer Care Executive

Fresher   Noida   24 Jun, 2026
SR Global Placement
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Executive/Sr Executive Contact CentreDepartment (Level 3):Contact center (Operations & Customer Service)Job Nature: Full TimeLocation: Noida Job Type: PermanentDescriptionJOB PROFILEPosition Executive/Sr Executive Contact CentreLocation NOCReports to General Manager Contact Center Department Operations & CSFunction Contact Center Level M9/M8Key Roles & ResponsibilitiesKey Roles & Responsibilities:
    • Answer incoming customer calls in a professional and timely manner.
    • Assist customers with inquiries including medical claims and rejections.
    • Provide accurate and detailed information about claim procedures, documentation requirements, and coverage.
    • Investigate and resolve customer concerns, ensuring high levels of customer satisfaction.
    • Collaborate with internal departments, such as claims processing to address and resolve complex issues.
    • Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes.
    • Document customer interactions and update customer records accurately in the system.
    • Identify and escalate critical or unresolved issues to the appropriate department or supervisor. Adhere to company policies, procedures, and compliance guidelines.
    Key Requirements Education & CertificatesKey Requirements - Experience & Skills
    • A minimum of 1-2 years of experience in a call center environment, preferably in a healthcare or medical insurance setting.
    • Strong knowledge of medical terminology, insurance claim procedures, and billing codes.
    • Ability to contribute to revenue basis cross sell.
    • Excellent verbal and written communication skills.
    • Ability to handle high call volumes and prioritize customer needs effectively.
    • Strong problem-solving and decision-making abilities.
    • Attention to detail and accuracy in data entry and documentation.
    • Exceptional customer service skills with a friendly and professional demeanor.
    • Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite.
    • Ability to work effectively in a team-oriented environment.
    • Flexibility to work shifts as per business requirements.
    Key Functional CompetenciesFunctional competency Beginner Intermediate ExpertConvincing skillsProduct KnowledgeTeam HandlingBehavioral CompetencyBehavioral competency Beginner Intermediate ExpertStrategic MindsetEntrepreneurshipExecution ExcellenceBuilding High Performing TeamsQualificationGraduateSkills
    • Documentation
    • Entrepreneurship
    • Verbal Communication Skills
    • Customer Relationship Management
    • Writing skill
    • Written Communication Skills
    • Innovation
    • Proficiency In Crm Software
    • Flexibility In Working Shifts
    • Problem-Solving Abilities
    • Customer Service
    • Microsoft Office Suite
    • Customer Inquiries
    • Data Entry Accuracy
    • Operations
    • Basic computer knowledge
    • Verbal
    • Customer Service Skills
    • Computer Systems
    • Medical Terminology
    • Teamwork
    • Decision-Making Abilities
    • CRM
    • Excellent communication skills
    • Collaboration
    • Business Requirements
    • Problem-Solving
    • Flexibility In Work Shifts
    • customer service
    • Contact Centers
    Salary will be upto 4.5 LakhsFor more detail call us @ hidden_mobile or drop your cv at hidden_email

Keyskills :
customer supportvoice processcustomer carecustomer servicequery resolution

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