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Customer Service Associate

1.00 to 3.00 Years   Noida   04 Feb, 2020
Capgemini
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear Candidate,Capgemini Noida is looking for Customer Service Asociate for one of the healthcare project. Please find below the Job details.Total Experience : 1Yr 4YrsQualificationsJob ResponsibilitiesSUMMARY This job is responsible for providing quality and efficient customer service in a call center environment. Additional responsibilities include assisting manager with development, analysis and implementation of staffing training.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Ensure service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.
  • Ensure fellow employees have appropriate training and other resources to perform their job.
  • Respond to and resolve customer issues.
  • Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.
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Keyskills :
customerservice sales insurance customerrelations ustomerServiceAssociate

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