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Customer Service Engineer

1.00 to 10.00 Years   Noida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City   22 Jul, 2026
SHM ENTERPRISES
Job LocationNoida, DelhiDelhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    OurCustomer Servicedepartment is looking for a highly motivated and experienced Customer Service Supervisor to join our team. You will be primarily responsible for handling day-to-day customer service operations. Besides, you will be assisting in hiring and training new team members.You should be able to resolve customer queries and complaints professionally. In addition to this, you will be preparing and assigning monthly targets to the team. Your strong analytical skills will be helpful in reviewing customer service strategies and in suggesting improvement measures.As a Customer Service Supervisor, you should be able to handle stressful situations. Moreover, you should display a professional behavior when dealing with customers, both online and in-person. You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector.Send in your application if you can manage daily job responsibilities efficiently. We would love to hear from you.Responsibilities
    • Hiring and training customer service executives
    • Addressing customer queries and complaints in a timely and professional manner
    • Coordinating the day-to-day activities of the department
    • Ensuring that the team members adhere to the customer service guidelines and company policies
    • Communicating with customers via phone calls and emails
    • Planning and implementing effective customer service strategies
    • Maintaining a record of all customer data

Keyskills :
social perceptivenesscustomercustomer serviceproblem sensitivitycustomer service managementservicewritten expressionorganizational talentcustomer service orientationoral comprehension

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