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Customer Service Executive

1.00 to 5.00 Years   Noida   19 Oct, 2024
NEOTHRIVEHUB SOLUTIONS (OPC) PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • Provide customer supportfor international customers.
    • Troubleshoot customer queries and requests.
    • Manage customer expectations and ensure customer satisfaction.
    • Document customer interactions for review and follow-up.
    • Provide accurate information and assistance to customers.
    • Identify and escalate priority issues to the appropriate team.
    • Follow company policies and procedures.
    • Resolve customer complaints and escalations in a professional manner
    • Adhere to quality standards and call center metrics.
    • Achieve individual and team targets for customer satisfaction and productivity

Keyskills :
communication skillsadaptabilitycustomer relationship managementtime managementcomputer skills

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