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Telecom Jobs

Customer Service Executive

1.00 to 3.00 Years   Noida   18 Nov, 2024
MPD Ventures LLP
Job LocationNoida
EducationNot Mentioned
SalaryRs 4.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Service Executive (Go Magenta - US Telecom Chat Process)Location: Noida, Sector 60 Salary - 40K - 45K CTC Education: Graduates preferred. Experience: Undergraduates with a minimum of 6 months BPO, blended, or chat experience.As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.Key Responsibilities: - Handle customer inquiries and issues through chat (70%) and voice (30%). - Proactively manage chat flows to resolve customer concerns. - Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction. - Manage customer interactions under pressure with professionalism and composure. - Collaborate with team members to enhance the overall customer experience.Requirements ~Excellent written and verbal communication skills. ~Ability to work graveyard shifts. ~Immediate joiners preferred. ~Working Conditions: ~Schedule: 5 days working with 2 rotational days off each week. ~Shifts: Graveyard shifts only.About Us: A leading BPO located in Noida s vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support. Why Join Us 1.Engage with a dynamic and supportive team in the US telecom sector. Develop your skills in a blended customer service role. 2.Competitive environment that values efficiency and customer satisfaction.

Keyskills :
customer supportcustomer serviceinternational bpo

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