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Customer Service Executive

1.00 to 6.00 Years   Noida   16 Dec, 2024
Tech Mahindra Ltd
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Company - TechMahindraDesignation - Customer support Executive (Chat support)Roles and Responsibilities-
    • Listen to customers to understand their problem or need This may require agents to ask appropriate follow-up questions and provide specific information on products and services.
    • Provide assistance Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them.
    • Make sure customer needs are met Agents should follow up to ensure customer satisfaction and answer any additional questions. They should also document customer interactions in a customer database or ticketing system.
    • Acknowledge customers Agents should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions.
    Perks and Benefits-Both side cab5 Days workingLoyalty BonusIncentivesIf Interested revert me on hidden_email or whatsapp me on hidden_mobile.

Keyskills :
customer servicebpo non voice

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