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Customer Service Executive

Fresher   Noida   17 Jun, 2026
HCL Technologies Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Fresher Walk-In Drive for Customer Support Executive for HCLTECHProfile - Voice, customer service.HCL Tech Hiring for US/UK Voice Process 16 June 2026 to 19 June 2026 Walk in directly.Designation:Customer Care Representative-FreshersAny Grad/UG can apply (No Regular Students / No Law Graduate)B.tech, MTech, BCA and MCA is not eligible.Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301Nearest Metro Station Sector 59.Work Location: NoidaTwo Way Cabs AvailableWalk-in Date- 16 June 2026 to 19 June 2026Timing- 11am-2pmJob Description - Customer Service Executive - FresherCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.Work Experience & Qualification criteria:
    • Excellent communication skills - both verbal and written - with a professional telephone etiquette
    • Helpful, empathetic, and enthusiastic about customer service
    • Freshers in US/UK Inbound calling preferably in Banking domain
    Job Description
    • Answer all inbound queries as per call flow procedure.
    • Adherence to process to ensure high quality and customer service.
    • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
    • Break schedule adherence.
    • Involvement in motivational activities, implementing feedback given during monitoring sessions.
    • Updating various logs like escalation log, complaint tracker etc.
    • Ensuring data security - proprietary data of customers
    Please dont carry laptop while coming for interviewContact Person- Urmika Shah Mehtahidden_email

Keyskills :
communication skillsvoice process

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