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Customer Service Executive

Fresher   Noida   13 Jul, 2026
GS Job Point Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    1. Order Processing:
      • Receive and review customer orders via various channels (e.g., email, phone, e-commerce platforms).
      • Ensure accurate and complete order information is entered into the order management system.
      • Verify product availability, pricing, and shipping details before order confirmation.
    1. Order Tracking:
      • Monitor the status of customer orders, ensuring they are processed and delivered on time.
      • Communicate order status updates to customers and address any delays or changes.
      • Handle order modifications, cancellations, or returns as needed.
    1. Coordination with Internal Teams:
      • Work closely with the sales, planner, logistic teams to ensure seamless order fulfilment.
      • Coordinate with warehouse and logistics teams to ensure accurate picking, packing, and shipping of orders.
      • Ensure accurate documentation for shipments
    1. Customer Communication:
      • Provide exceptional customer service by addressing any inquiries, concerns, or issues related to orders.
      • Resolve customer complaints in a professional and timely manner, ensuring a positive experience.
    1. Data Entry & Documentation:
      • Maintain accurate order records and ensure data integrity in the system.
      • Create and maintain order reports for internal tracking and auditing purposes.
      • Process and ensure proper invoicing for orders, ensuring compliance with financial procedures.
    1. Problem Resolution:
      • Investigate and resolve discrepancies between order data, inventory levels, and customer requests.
      • Handle returns, exchanges, and refunds, working with the relevant departments to ensure smooth processing.
    1. Compliance and Quality Control:
      • Ensure all orders are processed in compliance with company policies and regulatory requirements

Keyskills :
managementcustomero2csupportserviceprocessing

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