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Customer Service Executive- Voice- International

1.00 to 6.00 Years   Noida, Gurugram, Delhi   15 Nov, 2021
Freelancer Sheetal Rani Hiring For customer service
Job LocationNoida, Gurugram, Delhi
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic),Tour / Travel Guide
EmploymentTypeFull-time

Job Description

Job Responsibilities

  • Should have conversational skills and Microsoft Office Knowledge
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Candidate should be open to work in India time nights shifts as we have a 24/7 work environment.
  • Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
  • Passion for customer service.
  • Clear and concise communication in English.
  • Develop customer loyalty through exceptional listening
  • Ability to build confidence in conversations to our clients.
  • Work simultaneously in an environment driven by various accelerated and competent pace metrics.
  • Navigation in a Windows environment.
  • Adaptability.
  • Ability to recover from adversities
  • Resolution to the client in an effective and adequate way.
  • Agility
  • Strong negotiation skills.
Minimum Qualifications
  • Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Minimum 1 year International Voice Experience Mandatory.
  • Excellent Communication Skill
Desired Candidate ProfileMinimum 1 year Voice International calling Experience MandateDropout, Undergraduate, Graduate all eligible.Willing to work in complete INBOUND VOICE PROCESSFlexible with 24*7 ShiftSalary Negotiablesalary up to 50 k in hand**********

Keyskills :
international voiceoutboundinternational call centerinternational callingbpovoice processvoicetravelcallinganalyticalcustomerqualitycustomer serviceinbound voice processinboundserviceencoreinternationalciticareamericandellcall center

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