Customer Service Specialist - Inbound Voice - Bank (2-5 yrs)

2.00 to 10.00 Years Noida 29 Nov, 2023

Job Location	Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	Others
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Experience : 2 - 10 YearsSalary : 4 LPA - 4.2Location : Noida , Uttar pradeshKey Responsibilities :- Displaying complete onus to customers queries/problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Escalating customer issues to the right internal stakeholders- Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Cross-sell/upsell set products like- Resolving customer queries at the first instance of contact, with minimum call handling time- Loans and mortgagesRole Proficiencies :- 2- 5 years relevant role in voice customer service- Shifts as in days/noon/night. It will be rotational- Fresher with Postgraduates/Engineering Graduates, and Graduates with 2 year of experience- Good communication. skills in both English and local language- This role is rotational shift and week offs 24/7 rotational shifts- Ability to handle pressure and meet deadlines- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department- Excellent lead generation and conversion skill,

Keyskills :
customer servicecommunication skillsescalation managementsalesupsellingloansmortgagesteamworkverbal communicationwritten communicationlead generationproblemsolvingcrossselling

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Customer Service Specialist - Inbound Voice - Bank (2-5 yrs)

Job Description

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